The cost of shipping is the sole liability of the customer. Whether shipping charges are to the customer or from the customer they are the responsibility of the customer. If a return is the result of an error on the part of Selectively Silk Flowers the freight charges will be credited to your credit card.
Selectively Silk Flowers will not be responsible for any additional freight charges billed by the carrier for incorrect or incomplete information made by the customer.
Returns:
You can shop with confidence knowing Selectively Silk Flowers will accept returns in original packaging within 5 days of delivery if you are not satisfied.
Directions for General Returns:
Send an email to orders@selectivelysilkflowers.com to initiate your return. We will provide you with a RMA number (Return Merchandise Authorization Number). Notification of a return must be received by Selectively Silk Flowers via email or telephone within 5 days of delivery.
Please note: To be accepted for return, items must be in their original purchase condition, including the original product packaging and all accessories must be included. Items purchased as part of a set or multi-item pack may not be returned individually.
Please package your item back into its original packaging. Include a note with your RMA number on the inside and outside of your box. Your account will be credited with a full refund minus the shipping charges when we receive the returned merchandise. Customer is responsible for all return shipping fees.
There may be a 10% Re-stocking charge on returned items, depending on the reason and condition of the product.
Terms and Conditions of Sale:
Our customers are the reason why we are in business at Selectively Silk Flowers (SSF). We strive to constantly improve our relationships with our customers by providing excellent service and products. We would like to establish a few Terms and Conditions to better serve you in the future. Please be advised that it is your responsibility to understand these Terms and Conditions before you transact any business with Selectively Silk Flowers. We are grateful for your understanding in this matter and appreciate your cooperation.
Colors of Products:
Colors of products may vary slightly because every computer monitor has a different pixel display. We use hi-resolution photographs to display all of our products so if there is a minor variation in color it will be negligible.
Sizes of Products and Display Features:
All of our products shown on our website are approximate sizes. Due to the nature of silk fabric, sizes may vary slightly. All of the measurements used are as realistic as we can be and under no circumstances exaggerated. All of our style displays are single dimensional and may not capture the proper depth of the item. Please take this into consideration when ordering.
Availability:
Product availability is subject to change. It is possible that an earlier order may deplete our selection without notice. If this were to occur we would notify you by phone or email and refund your credit card.
Prices:
We reserve the right to raise or lower prices without prior notice due to market conditions.
Shortages, Claims and Damages:
All shipments that are short products or have visible damages must be filed within (5) five days of receipt of merchandise to Selectively Silk Flowers via email or telephone. The 5 day grace period must be adhered to for your claim to be accepted. No claims will be honored after that period.
Damages that are shipping related - contact the responsible shipping carrier.
Legal Terms and Conditions:
This website and its content are provided on an as is basis and without any warranties of any kind, either express or implied, as to the websites operation or content. To the fullest extent permitted by law, Selectively Silk Flowers, disclaims all warranties, express or implied. Selectively Silk Flowers will not be held accountable for damages of any kind arising from your use of or inability to use this website. We are very proud of the workmanship of all of our products at Selectively Silk Flowers. A great deal of thought and craftsmanship goes into every item that we offer. However, if you are not completely satisfied with your purchase, you may return the item in the original packaging box to us minus all shipping and restocking charges. Restocking fees will apply to returned merchandise in the amount of 10% fee based off the price of the returned merchandise. You must notify us within 5 days of receipt of your order if you wish to return the product. Credit will be issued less all shipping and restocking fees upon receipt of the returned merchandise. Selectively Silk Flowers will make adjustments for factory defects in workmanship and / or materials. The policy is void if the item has been tampered with or has been misused, abused or not used for the purpose intended. Defective merchandise requires a return authorization and may be obtained by emailing orders@selectivelysilkflowers.com with a description of the defect.
Secure Ordering:
Rest assured that your on line transactions are 100% secure at Selectively Silk Flowers. We are continuously upgrading our software to assure our customers that their information is being protected by state of the art encryption technology. We will only use the highest of standards in this area.
Purpose for Information Collection:
We collect information for a variety of reasons. The main reasons are to keep our customers better informed with information such as order status, sale items, and any changes to your account status. We only use this information with your permission. We may occasionally send a coupon via e-mail with an opt out option. If you are no longer interested in correspondence from us you may also 'unsubscribe' via our website. We do not share, sell, or have third parties administer any information that you may provide us.
Our goal is to better serve you with outstanding customer service. Thank you for your business, please visit us again soon.
Selectively Silk Flowers
Customer service is our number one priority. We make every effort to see that all orders placed by 3pm EST process within two buisness days. Orders placed on weekends generally process on the next buisness day. 
